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WATCH: Questions answered about new 988 mental health crisis line

Jul 17, 2022 | 5:48 PM

July 17, 2022 – The Illinois Department of Human Services’ Division of Mental Health, in coordination with the federal Substance Abuse and Mental Health Services Administration (SAMHSA), has expanded Illinois’ mental health safety net by rolling out 988, a new, nationwide suicide prevention and mental health crisis line.

The National Suicide Prevention Lifeline, which has existed since 2005, is now available nationwide via a three-digit dialing code – 988 – making it easier for those in crisis to get the help they need. Converting to this easy-to-remember number offers the public increased access to potentially lifesaving, trained crisis counselors. State and federal funding have made it possible to increase staffing at Illinois’ six existing 988 call centers to ensure that calls are answered in-state.  

“Thanks to the many incredible counselors answering the call to serve those in crisis, the expanded 988 Lifeline number will help save many lives,” said Governor JB Pritzker.“To any Illinois resident who might be struggling, know that you are not alone. We are here to support you. You can receive help by dialing or texting 988.” 

The 988 call and text line is a crucial first step toward ensuring SAMSHA’s three-part aspiration for our country: that over time, all Americans experiencing mental health crises have someone to call, someone to respond, and somewhere to go. The new code is a first step toward transforming crisis care in America, a universal entry point to needed crisis services in line with access to other emergency medical services. 

“The Governor was clear that we needed a stronger effort to support mental health in Illinois,” said Illinois Department of Human Services Secretary Grace B. Hou.“The launch of 988 will help people across the state prevent mental health crises from escalating into emergencies.” 

Suicide is the third leading cause of death for young adults ages 15-34 in Illinois and fourth leading cause of death for those ages 35-44. Overall, suicide is the 11th leading cause of death in the state.  

In addition to funding from the federal government, Governor Pritzker committed nearly $15 million to bolster Illinois’ statewide 988 Crisis Response Call Center. State investment in the Division of Mental Health, which is one aspect of the state’s mental health services, has significantly increased during the Pritzker administration, totaling up to $830.3 million in the current FY23 budget. 

People in mental health crisis or emotional distress can call or text 988 to reach the National Suicide Prevention Lifeline 1-800-273-TALK (8255). Those who are not in crisis but who are seeking treatment options for mental health conditions can visit 988hotline.illinois.gov or call 1-800-662-HELP (4357). 

NowDecatur and Neuhoff Media’s Lindsay Romano spoke with Grace Hou, IL Secretary of Human Service about the new service. Watch the video now!